Do you have a complaint?
If you feel something isn't right then please let us know by emailing us at firstname.lastname@example.org.
When we receive your complaint we will respond within 3 business days via email or if the complaint was by letter, the reply will be sent first class on the 3rd business day after the complaint was received.
We will acknowledge the issue and send you a copy of our internal complaints procedure. The matter will be investigated in line with our procedures and our findings reported to you.
If you remain unsatisfied following our investigation of your complaint you are entitled to refer your complaint to the Financial Ombudsman Service at: Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Their phone numbers are 0300 123 9123 (charged at a national rate) or 0800 023 4567 (free from landlines).
You can send an e-mail to: email@example.com
Or you can log on to their website: www.financial-ombudsman.org.uk